What’s next after founding an offshore partner and building an outsourced team? As the saying goes, ‘success is a continuous journey,’ so before we become at ease with what we have initially set up, we should be aware that aside from acquiring a credible offshoring partners, your business must also need a highly competitive structure of management. In some companies, clients and business partners ensure that proper training and management is being given to their respective offshore teams. The effective teamwork of clients and your outsourced team is vital to the massive success of your business. It’s the key in achieving the success you built with passion and commitment.
Here are some guidelines your clients should take note of about supervising a remote team:
Make certain that your clients hold meetings regularly with the outsourced team to have their tasks reviewed; that way, they will be trained properly. This helps the remote team become more knowledgeable and familiarise with their given tasks and workflow and establish rapport with the clients at the same time. And to add to that, some outsourcing companies are also conducting mini huddles in a daily basis to increase team productivity for the leader (and client) to have a real-time update about a member’s status. Micro meetings or huddles keep the client and team focused on a mutual goal and synched. What’s present here is a real-time sharing of encountered challenges, conflicts, information and advancements. Your remote team will feel valued and recognised. What they have in mind is essential in achieving a good partnership with the client.
Potter Stewart once said that “fairness is what justice really is.” And to achieve success in offshoring, I must say that a client should treat his remote team and in-house team with fairness and equality. Play fair and treat them as one. Giving special treatment or favouritism to some may result to conflicts which leads to a chaotic workplace. Since tasks are not properly delegated, advantages are given to those who are favoured, productivity is affected in return. This behaviour is not the type of scenario you would want to see in your office. This unpleasant working relationship reflects on how are you as a client, as a leader.
Maintain an Open Communication
Language barrier is not a big of an issue for most Asian countries. Their mastery of the English language is in fact exceptional, having a solid kinship to the Western culture. On the other hand, misunderstandings and conflicts may arise because of them being imprecise at times. This time, we’re talking about the attitude. They are not comfortable rejecting ideas or simply saying no. Yes, doesn’t mean yes, that they agree 100%, it could mean maybe. In order to be certain that you are both in synced and were singing the same song, have your outsourced team describe and clarify the task to you. Have them explain it back. In this manner, miscommunication will be avoided, mistakes are being lessened. Tasks and responsibilities are well-understood by having clear communication. It ensures that everyone in the team is aware and expectations are set from the beginning.
Be that someone who is approachable whenever the need arises. Be that client who is open to ideas and hear them out. Listen to them as they will be of great help to you in achieving your business goals.
“Leaders become great not because of their power, rather, because of their ability to inspire and empower others.” – John Maxwell